Montreal Mini Storage - Lasalle

Disappointed in the management of it all. I booked online which was the only part that went well. I specifically asked to pay in person, but I also needed access the day off and couldn't wait for staff to arrive at 9:30am in the morning as I was arriving earlier. The guy over the phone said that if I paid online, I would not need to go to the office during staff hours to have access to the unit. So I opted in since I was arriving early morning and wanted to move out of my car all my boxes into a unit, before heading out into town. When I arrive, the code was not working. Called their number, the agent over the line said I would have to wait for the staff to arrive in order to have access, but sent a note to them to change the number asap when they arrive. I asked and checked online for their hours and it was 9am-5pm (even tho on the phone they said 9:30am to 5pm). I was on a timeline and couldn't wait for the staff to arrive. That forced me to find a secure parking in town because with the value of what was inside my car, I couldn't just park it anywhere. I received a text message saying they changed the password soon after opening. Later that day, I managed to arrived at 16:30 right before they would close. Staff closed earlier and again no one on site was available. Luckily, the new code worked, but when I went inside. which ever map I looked at, none were showing my unit number. Called again the help phone line & they said they were going to send an emergency message to their staff to reach out to me asap. (never got the call). I had to search for well above 30 minutes inside this labyrinth to figure out where it was. Unit was fine, nothing wrong with it, but the process to get there was just more painful than it had to be. Not mad at the employees, not their fault, but this process could have been way better. Tried reaching out to get compensation for the troubles, still no replies at the moment of this message.

Very impressive service. Had all the necessary equipment to make the process go very smoothly. Love the 24 hour access. Reasonable pricing as well. All in all, a very nice experience.

Easy and user friendly but quite pricey.

Good service, quick to respond,. Clean, and good price!

Clean, secure, high quality, bright. Staff we dealt with, Sina in particular, was obliging, understanding and helpful. We highly recommend the facility.